Roxi Hewertson has revealed a lot of secrets to creating a successful workplace in her new book, Hire Right Fire Right, but the biggest secret to finding and keeping your best people is to remember that the hiring process is about creating relationships, not transactions. So why do so many companies make the mistake of hiring a new person through a resumé, letters of reference and one or two interviews? Roxi says it’s because that’s the way we’ve always done it. But today, especially in the days of COVID, when we’re looking at new ways of doing so many things, we need to examine how we match each new hire with the job, the team, the company goals and how that talent can be integrated into profitable and productive relationships within the organization.

As founder and CEO of the Highland Consulting Group, Roxi partners with clients to build and sustain outstanding…

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